Frequently Asked Questions

To provide the most accurate quote, we will need your trip details. You may call (302) 307-2424 or fill out one of these three forms to receive a quote.

1.) Request Form - We recommend this option if you'd like an immediate quote for a sedan or SUV. For larger vehicles, we will send over a quote and follow up.

2.) Wedding Consultation Form - All wedding requests must use this form, so our wedding coordinator can help you determine which solutions best work for your preferences and budget.

Our base of operations is in Wilmington, Delaware.

Our team is available to help you make new reservations and fulfill quote requests between 8 AM and 8 PM. If you have an existing reservation, our dispatchers are available 24/7 to assist you if you need to contact your chauffeur or make any last-minute changes.

We do not provide or sell alcohol, however, you are more than welcome to bring beverages on board.

No. Smoking is not permitted in any of our vehicles under any circumstance. This includes cigarettes, cigars, hookahs, and illegal substances. If smoking occurs within the vehicles, you may be subject to a cleaning fee and the reservation may be terminated without a refund.

Yes! However, any additional time in the vehicle past the scheduled reservation will be charged by the hour. The rates depend on which vehicle is reserved.

You can make as many stops as you’d like during your reserved time. We simply ask that you provide us with the addresses of each stop beforehand to ensure adequate time for your reservation.

Yes, tolls are included and can vary depending on the route. We may notify you of additional tolls charged if necessary.

Absolutely! Our team has extensive experience in handling ground transportation for various major events, some of which we continue to cater to every year. From conferences to conventions, we can handle transportation of any scale.

For more intricate transportation solutions, we suggest that you reach out to us directly by calling (302) 307-2424. Our representative will be pleased to assist you in creating a customized plan that meets your specific requirements and budget.

Fun Fact: Take a look at our case study to learn how we managed to source and organize transportation for the 2021 Presidential Inauguration, which resulted in more than 250 bookings in just one week, transporting over 1,000 passengers!

Ground Concierge is Delaware Limo's nationwide transportation management service. Wherever you travel within the U.S., we'll arrange transportation on your behalf with one of the local providers we've vetted. Additionally, our team will handle quote requests and reservations.

Ground Concierge comes with a wide range of benefits and can help:

• Save you time and energy from sifting through unfamiliar and typically unresponsive companies
• Keep all your reservations in one place
• Offer you support from a team you're already familiar with and trust
• Ensure you have a reliable ride upon arrival and/or throughout your stay

To inquire further about our Ground Concierge service, we suggest contacting our representatives at (302) 307-2424 or visit our Ground Concierge service page.

No, you do not! We have a diverse clientele living all over the tri-state area, including:

• New Jersey
• Maryland
• Pennsylvania
• Philadelphia
• New York

Absolutely! We service the tri-state area such as Delaware, New Jersey, Maryland, Pennsylvania, Philadelphia, and New York.

If you plan to visit states not within our service area, we highly recommend taking advantage of our Ground Concierge service. We have built valuable relationships within the industry and by booking your nationwide travel with us, we will ensure you're paired with a company we have vetted and trust.

To inquire further about our Ground Concierge service, we suggest contacting our representatives at (302) 307-2424

Our extensive network of partners enables us to offer transportation services in all 50 states, as well as in Puerto Rico.

We recommend you start planning your transportation at least 3-6 months before the wedding date. However, some clients begin planning as early as a year ahead! If you're getting married during peak seasons like spring and fall, it becomes more critical to start your planning early since dates fill up quickly. Starting your planning early will also enable us to help with hotel recommendations.

Yes! We have a dedicated wedding coordinator who will guide you throughout the process. After collecting your wedding details, they will provide vehicle recommendations based on your budget, timing, and preferences. After finalizing your itinerary our wedding coordinator will manage any changes, review the itinerary before your wedding date, and monitor your reservation the day of.

To provide you with the most accurate quotes, we require essential information such as your wedding date, start and end time, venue, hotel locations, and the number of guests who require transportation. The more details you provide upfront, the more precise we can be. However, if you don't have all the details yet, don't worry! We can still help you.

No. We have the experience and resources to handle weddings of any scale. Over the years, we have successfully orchestrated numerous weddings with 200 guests or more.

Yes, however, we only offer vintage vehicles upon request. We highly recommend inquiring several months in advance due to limited supply and availability. Additionally, vintage vehicles are only available in specific areas, so please check with your coordinator to confirm availability in your location.

Yes! You are more than welcome to add any decorations. However, any decorations should not obstruct the driver's view from the front windshield. It is also your responsibility to securely install any exterior decorations. We are not liable for any items that may fall off during the ride.

After the wedding ceremony or reception, a getaway vehicle - usually a car or limousine - is dedicated to transporting the newlyweds to their next destination. While it is not mandatory, this tradition signifies the start of the couple's journey and provides a celebratory touch to the occasion. Additionally, it offers an intimate space for the couple to spend some quality time together after a busy day of celebrations.

You will receive automated text messages throughout your reservation with updates including when your chauffeur has departed and arrived. In addition, the day before your reservation, you will receive a text notification with your driver's name and contact information.

If your wedding is delayed for any reason and you need more time, you can contact our dispatch team and request additional hours. We will automatically charge the card we have on file for the extra time. However, in certain situations, we may have a strict cut-off time due to another reservation scheduled right after yours. If this is the case, your coordinator will inform you and we will be unable to extend your reservation beyond the pre-determined time.

If the vehicle is reserved on an hourly basis, then your guests are welcome to leave their personal belongs in the vehicle. Rest assured, the chauffeur will remain with the vehicle at all times to ensure the security of your belongings.

The remaining balance must be settled in full 30 days prior to your reservation date. The balance will be charged automatically using the credit card information provided on file. A payment receipt will be issued to you upon completion of the transaction. In the event that any changes are made, such as adding extra time to your reservation, additional charges will be billed automatically to the card on file.

Full payment is required at the time of booking.

Yes. A 30% deposit is required at the time of booking. Deposits are non-refundable and are required for sedans, SUVs, limousines, party buses, and shuttles. However, for motor coaches and vintage cars, full payment is required at the time of booking.

Delaware Limo currently accepts all major debit and credit cards (i.e., Mastercard, Visa, AMEX, Discover).

Tipping is not obligatory as we pay our chauffeurs hourly with bonuses. However if you are exceptionally pleased with your service, it's welcome!

If you wish to tip your chauffeur, you can do so in cash at the time of service. Alternatively, you may also choose to add a tip by authorizing a credit card charge.